Your refill pouch will arrive in your delivery box - simply empty the product into your dispenser. When empty, you then fold the used pouches up and store them in the pre-paid postal return box.
We advise storing around 4 pouches in the returns box before sending it back to ensure we are being as efficient and therefore environmentally sound as possible.
Once the box is ready to send, you just pop it in a postbox or take to your nearest Post Office, whichever is easiest for you.
When we receive your empty pouches, we clean and sterilise them before refilling them with product for the next round of distribution.
We also accept other non-recyclable (hard to recycle) plastic components such as caps, dispensers and liners to process with our specialist partner, ensuring that as much as possible we are eliminating plastic waste coming out of your home.