Frequently asked questions...
Below are a number of questions that we get asked by our customers, with some simple answers from us. Our intention is always to be as transparent as we can with our customers. If you have any questions you would like to ask please email us at firstname.lastname@example.org.
Some of your products are in plastic packaging - what is going on here?
Our refill pouches are made of plastic and are designed for multiple cycles of reuse and refill. When they get to the end of their useful life delivering product, we collect them and process them with our specialist recycling partner. In this way we drastically reduce the amount of disposable plastic in the supply chain in order to provide you with amazing sustainable products.
Any other plastic components in our range (for instance plastic lids on our skincare products) can also be returned to us in your returns box for recycling.
What do you do with the refill pouches when they get returned to you?
Simply, we wash, sterilise and refill the pouches. The wash process uses specialised custom machines that bulk wash the pouches. Once the pouches are dry they are also sterilised with UV light then refilled with the relevant product. We endeavour at all times to consume as little energy and water in this process and are constantly improving our process to minimise our environmental impacts.
You also provide plastic bottles as dispensers?
Our plastic dispensers have been designed to be endlessly reusable - they are resilient and made out of PET (Polyethylene terephthalate), which is widely recycled. We have plastic options as there are many places in your home where a glass bottle would not be suitable, i.e. in the shower or the bath.
What other packaging materials do you use?
All of our products have been carefully curated to ensure minimal packaging waste, or to be packaged in a material which has much higher recycling rates than single use plastic, namely glass, card and aluminium. We have a balanced product range that in turn balances out the use of these various materials so that we are not too resource intensive in any one area.
How have you selected your products?
All of our products and suppliers are carefully vetted and scored against a range of criteria across sustainability, quality and effectiveness. We even test our products with an expert panel prior to stocking them.
You can read more about this in our information on the Bower Standard.
Are you a subscription business?
No we are not. However, we do provide our replenishment service which ensures you have what you need, when you need it. We are all too familiar with that experience of running out of household basics like toilet roll, soap and toothpaste!
Replenishment ensures that you are always topped up, you are just charged on the basis of what is shipped in each order and you get an email giving you plenty of advance notice to make any necessary changes.
You are also welcome to make ‘one off’ orders should you wish.